RETURN POLICY, REFUND, CANCELLATION AND SHIPPING CHARGES POLICY of Nutriwel Health (India) Private Limited (Dr. Shikha’s Nutrihealth)

Dr. Shikha’s Nutrihealth team facilitates processing correct products as per order and strives to service the products in right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.

  1. Return, Replacement & Refund of Products

  a – Return

Return means an action of giving back the product ordered at Dr. Shikha’s Nutrihealth portal by the consumer. The following situations may arise which may cause the action of return of product:

2. Product(s) delivered do not match your order;
3. Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal):

Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.
In the aforesaid unlikely situations, if there is something wrong with the order, we’d be happy to assist and resolve your concern. You may raise a Return request with our customer care within 15 (Fifteen) days from the delivery of the product. Dr. Shikha’s Nutrihealth reserves the right to cancel the Return request if the customer reaches out to Dr. Shikha’s Nutrihealth after 15 days of delivery.
Upon receiving your Return/Refund request, Dr. Shikha’s Nutrihealth shall verify the authenticity and the nature of the request. If Dr. Shikha’s Nutrihealth finds that the request is genuine, it will initiate the Return and Refund process.
In the event of frivolous and unjustified complaints regarding the quality and content of the products, Dr. Shikha’s Nutrihealth reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Dr. Shikha’s Nutrihealth in this regard.

The returns are subject to the below conditions:-

1. Any wrong ordering of product doesn’t qualify for Return;
2. Product being returned should only be in their original manufacturer’s packaging i.e. with original labels and invoice; and
3. Product being returned should be unused and sealed.

Category of Non-Returnable Product: Certain categories of products marked as non- returnable on product page, will not qualify for the Return as per Dr. Shikha’s Nutrihealth Return policy. The details of the non- returnable products are mentioned below:


Type of Products

Food Products

Quinoa Flour /Grain, Mustard Oil, Coconut Oil, Desi Ghee, Honey and Chyawanprash


1. For Return intimation, Call us at +91-11-46666000 or send us an email at
2. Dr. Shikha’s Nutrihealth customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of return request.
3. Once the claim is verified as genuine and reasonable, Dr. Shikha’s Nutrihealth team will initiate the collection of product(s) to be returned.
4. The customer will be required to pack the product(s) in original manufacturer’s packaging.
5. Refund/Replacement will be completed within 30 (thirty) days from date of reverse pick up (if required).

2 -Refund Policy of Blood Test:

In case of Blood tests, a Refund request may be raised in the following cases:

1. If customer has canceled the order for Blood test till the collection of samples or within 7 (Seven) days from the date of making the payment if sample is not collected. However, Refund will be subject to deduction of 3% as a Cancellation fee on the amount paid by the Customer.
2. In Case Customer fail to opt any option as mentioned in point (1), Company shall have right to forfeit the fees already paid in such a case.

3 – Refund Policy for Online Consultation:

1. Nutriwel provides Nutritional Consultancy aimed at disease management besides enhancing the health status of the individual, however keeping in mind the complexity of the human body and behaviour. It is not possible for Nutriwel to guarantee the results.
2. The subscription fee is non-extendable. The client must start the program within 3 months from the date of making the payment. After that company reserves the right to forfeit the amount paid by the client.
3. In view of the above policy members are requested to avail consultations with regularity to benefit maximally.
4. The Fees is transferable to another person if communicated in writing to the official Email ID of the company by the Client from their registered Email address
5. The clients are requested to register only after a clear understanding of the process involved, as Nutriwel cannot be held liable thereafter.
6. The results vary according to the age, genetics, activity, gender, and compliance on Diet.
7. You are eligible for a refund of your subscription in case you have a genuine concern with Nutriwel which has been raised in written to our team. Based on the plan duration, you may cancel your Subscription Account within the below stipulated timelines from the date of subscription to the Plan.

Duration of Plan Eligibility Days to Cancel the Subscription Deductions/


Net Refund
One Time Consultation No Refund Not Applicable Not Applicable
1 Month Within 10 Days of Subscription Date a.       Standard Deduction Rs. 1,500

b.      Days for which program availed (i.e., on a pro-rata basis)


Join Date: 1st July

Intimation Date for Cancellation: 5th July

Plan Amount Rs. 6,000

Less : Standard Deduction Rs. 1,500

Less : 5  Days plan Rs. 1,000

Net Amount = Rs. 3,500


The MRP of any physical product given along with the plan will also be adjusted from the Net Refundable amount (if any)


2 Months Within 15 Days of Subscription Date a.       Standard Deduction Rs. 2,000

b.      Days for which program availed (i.e., on a pro-rata basis)


Join Date: 1st July

Intimation Date for Cancellation: 10th July

Plan Amount Rs. 11,500

Less : Standard Deduction Rs. 2,000

Less : 10  Days plan Rs. 1,920

Net Amount = Rs. 7,580

*The MRP of any physical product given along with the plan will also be adjusted from the Net Refundable amount. (if any)


3 Months & Above Within 30 Days of Subscription Date a.       Standard Deduction Rs. 3,000

b.      Days for which program availed (i.e. on pro-rata basis)


Join Date: 1st July

Intimation Date for Cancellation: 25th July

Plan Amount for 3 Months Rs. 17,000

Less : Standard Deduction Rs. 3,000

Less : 25  Days plan Rs. 4,722

Net Amount = Rs. 9,278

* The MRP of any physical product given along with the plan will also be adjusted from the Net Refundable amount (if any).



For the calculation of deduction amount towards the program availed, the Plan/Package MRP will be considered and any type of discount/offer applied at the time of enrolment shall be disregarded.

We reserve the right to deny a refund or service to an individual in case there has been an instance of unprofessional behaviour exhibited during the client’s tenure with us.

  1. Clients are requested to maintain regular contact with the respective health-consultant for the program.
  2. Clients are not allowed to take any break during the term of program

4 – Refund Policy for Vedique Academy

1. Course fee is non-refundable.
2. Students have an option to enroll for the selective course by making payment of registration fee.
3. The balance/remaining amount after the registration fees should be paid within 30 days from the date of registration.
4. The balance amount after the registration should be paid in ONE GO.
5. The registration fee will be forfeited in case of non-receipt of balance amount within 30 days.

5 – Refund Process:

In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:

1. Order placed through online wallet will be credited to the wallet or a credit will automatically be applied to your credit card or original method of payment; and
2. Order placed through cash on delivery will be refunded through fund transfer to customer bank account or by issuing cheque in favor of Customer.


Estimated shipping charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout. For any further shipping related information, please write to

For any further Refund related information, please write to


Customer cancellation:

The customer can cancel the order for the product till Dr. Shikha’s Nutrihealth ship it. Orders once shipped cannot be cancelled.

The customer can cancel the order for Blood test till the collection of sample.

No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.

Dr. Shikha’s Nutrihealth cancellation:

There may be certain orders that Dr. Shikha’s Nutrihealth is unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include which may not be exhaustive, viz:

1. non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified.
2. Invalid address given in order details;
3. Any malpractice used to place the order.


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